What is the main purpose of the role?

As Night Manager you will ensure your team deliver an exceptional welcome experience, responding to all guest enquiries in a proactive and positive way by promoting a helpful and professional image and giving full cooperation to any guest requiring attention.

You will manage the development of the night team, ensuring all team members are trained to the correct standards and delivering an engaging service to all our guests.

Ensuring the safety and security of all guests, staff and property throughout the night will be one of your highest priorities by fully completing all property checks and consistently adhering to all night auditing and hotel reporting procedures.

The ideal candidate

This is a hands on Night Manager role in which you will be required to be hospitality minded with a strong knowledge of computerised Front of House reservation systems. Previous experience of Health & Safety compliance and completing building security checks are required as you will be completing internal and external property checks throughout your shift, ensuring all aspects of Health & Safety and security throughout the site is being adhered to.

We are looking for someone who is highly organised, can easily prioritise multiple tasks and uses their excellent communication skills to liaise will all departments, providing clear written and verbal communication at all times.

Previous experience in a Hotel/Conference Centre would be advantageous however, a passion for hospitality and delivering exceptional customer service are absolutely key.

Benefits:

 

At De Vere we pay attention to the thoughtful details that inspire the loyalty of our colleagues.

That’s why we are proud to offer the following benefits for the role of Night Manager.

• [hourly rate] per hour
• [If applicable] Restaurant Service Charge
• Varied shift patterns and contracts available to suit your lifestyle, we are 24/7 operation, meaning shift patterns to suit everyone
• Paid holiday allowance earned on hours worked
• [If applicable] Venue closure over the Christmas period
• [If applicable] Complimentary use of the Leisure Club facilities
• Access to our Exclusively Yours Benefits portal, which includes discounts on retail, travel and leisure activities
• Excellent career progression and training opportunities, including access to Apprenticeship programmes and study support
• Access to Hospitality Action, our Employee Assistance Programme with 24/7 health and wellbeing support
• Use of Wagestream financial wellbeing platform, allowing instant access to your pay
• [If applicable] Subsidised travel options to support your journey to or from work
• Regular team appreciation events, including a Christmas & Summer party
• Free meals on duty in our colleague dining facilities